Client Case Studies

Client Study #1

Client: Caremark Prescription Services, San Antonio Texas

Product: Prescription refill IVR

The Challenge: Record and digitize 40,000 voice files in only 60 days

Caremark’s new phone-in prescription product allows their customers to refill any prescription over the phone and have it mailed directly to their home. The challenge was the sheer volume of drug names and participating pharmacies that needed to be recorded. There were over 40,000 files: 12,000 names of drugs and 28,000 names of pharmacies. Turnaround time was also tight. The recording and digitizing had to be done in 60 days. Under such a tight deadline, a key concern was speaker consistency and vocal fatigue, which could affect the sound of the application.

The Solution:

In order to meet Caremark’s pressing deadline and keep the sound of the application consistent, we used three female voice talents with similar voice quality. To ensure consistency, one of the voices was chosen to record the system prompts. Each talent recorded daily for two hours at a time and engineers were rotated frequently to ensure accuracy and peak concentration. Extra staff were brought on line to digitize each days files as they were recorded. We also provided lots of coffee!

The Benefit:

By coming to The Great Voice Company, Caremark received their digitized recordings consistent with all of their quality specifications two weeks ahead of schedule! The Great Voice Company continues to provide Caremark with updates that perfectly match the original application.

Client Study #2

Client: Caremark Prescription Services, San Antonio Texas

Product: Prescription refill IVR

The Challenge: Record and digitize 40,000 voice files in only 60 days

Caremark’s new phone-in prescription product allows their customers to refill any prescription over the phone and have it mailed directly to their home. The challenge was the sheer volume of drug names and participating pharmacies that needed to be recorded. There were over 40,000 files: 12,000 names of drugs and 28,000 names of pharmacies. Turnaround time was also tight. The recording and digitizing had to be done in 60 days. Under such a tight deadline, a key concern was speaker consistency and vocal fatigue, which could affect the sound of the application.

The Solution:

In order to meet Caremark’s pressing deadline and keep the sound of the application consistent, we used three female voice talents with similar voice quality. To ensure consistency, one of the voices was chosen to record the system prompts. Each talent recorded daily for two hours at a time and engineers were rotated frequently to ensure accuracy and peak concentration. Extra staff were brought on line to digitize each days files as they were recorded. We also provided lots of coffee!

The Benefit:

By coming to The Great Voice Company, Caremark received their digitized recordings consistent with all of their quality specifications two weeks ahead of schedule! The Great Voice Company continues to provide Caremark with updates that perfectly match the original application.

Client Study #3

Client: Applied Logic Associates, Houston TX

Product: Drug randomization IVR

The Challenge: Translate, record and digitize complex medical terminology in several obscure foreign languages.

Applied Logic Associates needed to provide its pharmaceutical clients with an accurately recorded IVR application for several international drug trials. When ALA came to The Great Voice Company they needed to be assured that the medical terminology would be correct in each target language so as to assure accurate results for the drug companies. Some of the languages needed were: Lithuanian, Romanian and Hungarian.

The Solution:

We chose translators from our vast pool who were knowledgeable and experienced in the medical field. We needed to pay particular attention to syntax issues so as not to slant the trial in any way. The talent selected were all native speakers as required by the client.

The Benefit:

Because of our high quality standards, Applied Logic Associates was able to provide their client with an accurate application, ensuring that their drug trials met the criteria set forth by regulating authorities. By partnering with The Great Voice Company ALA can serve the largest international pharmaceutical companies with confidence. Whether it’s a quick update or a large application, they know they can count on The Great Voice Company to meet their specialized needs.